Description

This CEU teaches you how to recognize potential workplace violence, de-escalate tense situations, and implement strategies that increase your safety during face-to-face client interactions. It covers verbal aggression, threats, unpredictable behaviors, and environmental dangers.

Designed initially for caregiving staff, this training applies directly to specimen collectors, DNA techs, mobile healthcare professionals, and anyone whose work involves client interaction in variable environments.

Why Collectors Need This:

• Collections can happen during stressful, emotional, or confrontational moments
• Clients may be upset about testing requirements or results
• Mobile collectors may enter environments with unknown hazards
• Prevents escalation and protects you from harm
• Builds confidence in managing difficult interactions

Topics Covered:

• Types of workplace violence
• Early warning signs
• De-escalation strategies
• Staying safe in high-risk situations
• Communicating professionally under stress
• Reporting incidents

What You’ll Learn:

• How to identify behavior that may escalate
• How to stay calm and defuse conflict
• How to protect yourself during onsite or mobile collections
• How to follow workplace violence prevention protocols

What You Receive:

✔ CE Credit Hours: 1
✔ Certificate of Completion
✔ Mobile-friendly access