Description

This CEU teaches how to maintain confidentiality and avoid inappropriately sharing client information. You’ll learn the difference between privacy and confidentiality, how to handle sensitive conversations, and how to protect personal details during collections or mobile visits.

Ideal for DNA/paternity collectors, drug testing collectors, caregivers, CHWs, and all healthcare staff who handle personal information.

Why Collectors Need This:

• DNA clients often share sensitive family information
• Drug testing involves private employment/legal details
• Clients trust you with personal identity data
• Confidentiality violations can harm your business
• Essential for professional ethics

Topics Covered:

• Confidential vs. non-confidential information
• Protecting information in the field
• Avoiding gossip or over-sharing
• Responding to client questions safely
• Handling sensitive disclosures

What You’ll Learn:

• How to keep client information private
• What can and cannot be shared
• How to maintain professional boundaries
• How to avoid confidentiality mistakes

What You Receive:

✔ 1 CE Hour
✔ Certificate of Completion
✔ Mobile-friendly access