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Working With Difficult & Combative People – CEU Course

Working With Difficult & Combative People – CEU Course

Original price was: $24.99.Current price is: $19.97.

Learn essential de-escalation skills for collectors facing tense or challenging client situations.

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Description

DNA, drug testing, paternity, and fingerprint clients are sometimes stressed, defensive, or frustrated. This CEU teaches you how to remain professional and safe.

LEARNING OBJECTIVES:

  • How to de-escalate tension
  • Recognizing verbal & behavioral warning signs
  • Staying calm under pressure
  • Keeping yourself safe
  • Redirecting difficult interactions

WHAT’S INCLUDED:

✔ CEU credit
✔ Certificate
✔ 30 days access

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