Description

This CEU teaches the principles of active and effective listening. Collectors work in environments where clients may be stressed, confused, embarrassed, or overwhelmed — making strong listening skills essential. This CEU helps you interpret verbal and nonverbal cues, confirm understanding, and communicate with empathy and clarity.

Although originally developed for caregivers, the content is directly applicable to collectors, mobile healthcare workers, DNA techs, CHWs, and anyone providing direct client services.

Why Collectors Need This:

• Prevents misunderstandings during testing instructions
• Helps build rapport with anxious or emotional clients
• Ensures clear direction during DNA swabs or urine collections
• Reduces errors, liability, and repeated instructions
• Improves customer satisfaction and client cooperation

Topics Covered:

• Active listening techniques
• Nonverbal communication
• Asking clarifying questions
• Demonstrating empathy
• Avoiding communication barriers

What You’ll Learn:

• How to listen actively and with intention
• How to confirm client understanding
• How to reduce miscommunication during procedures
• How to respond calmly and professionally

What You Receive:

✔ CE Hours: 1
✔ Completion Certificate
✔ Mobile-friendly access