Description

Handling stressful situations with employees, co-workers, residents, patients, or family members can be overwhelming and sometimes frightening. This CEU provides an essential overview of how to identify workplace stressors, recognize stress in yourself and others, and use proven techniques to reduce tension. You’ll also learn why humor, communication, and emotional awareness play a critical role in creating a safe, healthy, and productive work environment.

This course is beneficial for specimen collectors, DNA technicians, medical assistants, phlebotomists, CHWs, caregivers, mobile providers, and office staff—anyone who interacts with clients, families, or teams in demanding situations.

Why Collectors & Healthcare Staff Need This:

• You regularly deal with anxious, frustrated, or overwhelmed clients
• Workplace stress can lead to communication errors or rushed documentation
• Emotional tension increases risk of conflict or unsafe situations
• Learning stress-relief strategies improves professionalism and job satisfaction
• Reduces burnout, turnover, and compassion fatigue

Topics Covered:

• Identifying personal and workplace stressors
• Recognizing signs of stress in coworkers and clients
• De-escalation strategies for stressful interactions
• The role of humor and emotional intelligence in healthcare
• Techniques for preventing staff burnout
• How workplace culture affects stress and morale

What You’ll Learn:

• How to identify early signs of stress in yourself and others
• How to manage emotional reactions during high-pressure situations
• How to calm tense environments using communication and empathy
• How to use simple, effective stress-relief techniques at work
• How to help build a positive, low-stress work culture

What You Receive:

✔ CE Credit Hours: 1.5
✔ Completion Certificate
✔ Mobile-friendly access
✔ Perfect for resumes, contractor profiles, and employer training files