Anagail Care Services – Privacy Policy

Effective Date: October 2025
Address: 2140 McGee Rd Ste. C310 • Snellville, GA 30078
Phone: (770) 302-6308
Email: support@anagailcareservices.com
Website: www.AnagailCareServices.com

1. Purpose of This Policy

At Anagail Care Services, we respect your privacy and are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our websites, schedule services, purchase digital products, or participate in training programs.

We comply with the Health Insurance Portability and Accountability Act (HIPAA), the Georgia Department of Community Health (DCH) requirements, and other applicable data-protection laws.

2. Information We Collect

We collect information directly from you when you:

• Register for training or purchase digital products.
• Schedule or receive testing services (blood, urine, DNA, or other specimens).
• Complete consent, intake, or payment forms.
• Subscribe to newsletters or respond to surveys.

Information collected may include:

• Name, address, phone number, and email address.
• Date of birth and identification details (for verification).
• Payment information (processed through secure third-party gateways).
• Health-related or specimen information when applicable to testing.
• Website usage data via cookies and analytics tools.

3. How We Use Your Information

We use your information to:

• Provide requested services, results, and certificates.
• Register you for courses, issue certificates of completion, and deliver course materials.
• Communicate about appointments, updates, or customer service inquiries.
• Process secure payments and issue invoices or receipts.
• Send educational or promotional content (with your consent).
• Maintain internal records for legal and compliance purposes.

4. Protection of Health Information (HIPAA Compliance)

Protected Health Information (PHI) collected during testing or health services is used and disclosed only as permitted by HIPAA.
We may share PHI:

• With authorized laboratories or medical review officers for test processing.
• With your employer, court, or referring organization (only if you provide written consent).
• When required by law (e.g., court order, public-health reporting, or government audit).

All PHI is stored securely in electronic or physical form and is accessed only by trained, authorized personnel.

5. Data Security

We use administrative, physical, and technical safeguards to protect your information from unauthorized access, loss, or misuse.
Examples include:

• Encrypted payment processing (Stripe, PayPal, Zelle).
• HIPAA-compliant electronic storage for health records.
• Password-protected systems and restricted-access accounts.
• Secure website connection (HTTPS SSL encryption).

6. Cookies and Tracking Technologies

Our websites may use cookies, pixels, and analytics tools (such as Google Analytics or Omnisend) to understand user behavior and improve our services.
You can manage or disable cookies through your browser settings.
See our Cookie & Tracking Policy for more information.

7. Email and Text Communications

We may send appointment reminders, service updates, or marketing emails to those who have opted in.
You can unsubscribe or reply “STOP” at any time.
We do not sell or rent your contact information to third parties.
For full details, see our Marketing Communications Policy.

8. Third-Party Service Providers

We partner only with reputable, secure vendors who help us operate efficiently (for example: payment processors, labs, email systems, cloud storage).
These vendors are required by contract to protect your data and use it only for agreed-upon services.

9. Your Privacy Rights

You have the right to:

• Request a copy of your personal or health information.
• Ask for corrections to inaccurate data.
• Request that we restrict certain uses or disclosures.
• Withdraw consent for non-essential communications.
• File a complaint if you believe your privacy rights were violated.

Requests can be made in writing to privacy@anagailcareservices.com.
We will respond within 30 days as required by law.

10. Retention of Information

We retain information only as long as necessary to fulfill the purposes outlined above or as required by law.
Health-related records may be retained for at least 7 years in accordance with healthcare record-keeping standards.

11. Children’s Privacy

Our services and websites are not directed to children under 13. We do not knowingly collect personal information from minors without parental consent.

12. Links to Other Websites

Our site may contain links to external websites.
Anagail Care Services is not responsible for the privacy practices or content of those third-party sites.

13. Changes to This Policy

We may update this Privacy Policy periodically.
The revised version will be posted on our website with an updated effective date.
Continued use of our services after changes means you accept the new terms.

14. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

Privacy Officer
Anagail Care Services
2140 McGee Rd Ste. C310
Snellville, GA 30078
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