Description

This CEU teaches the critical skill of identifying when to call 911, what information to provide, and how to stay calm and effective during emergencies. It covers real-world situations collectors may face, from fainting clients to dangerous environments.

Although initially designed for caregiving staff, this CEU uniquely benefits specimen collectors, DNA/paternity techs, mobile healthcare providers, and anyone working with the public in uncontrolled environments.

Why Collectors Need This:

• You may be the only professional onsite during a client emergency
• Mobile visits can expose you to unpredictable situations
• Knowing when and how to call 911 prevents delays in care
• Protects your safety AND the client’s
• Helps maintain professionalism and reduces liability

Topics Covered:

• When to call 911
• Recognizing urgent vs. non-urgent situations
• What to say to the dispatcher
• Staying safe until help arrives
• Communicating clearly under pressure
• Emergency best practices for mobile workers

What You’ll Learn:

• How to quickly assess whether a situation is an emergency
• What information dispatchers need
• How to stay calm and communicate clearly
• How to protect the client and yourself while waiting for help

What You Receive:

✔ CE Credit Hours: 0.5
✔ Completion Certificate
✔ Mobile-friendly access