Description

The Collector Mastery Package™ is the most comprehensive continuing education and professional development program available for collectors and mobile healthcare professionals.

Whether you perform DNA/paternity collection, drug testing (DOT & Non-DOT), mobile phlebotomy, fingerprinting, I-9 verification, or in-home/mobile specimen collection, this package equips you with the complete set of skills and CEUs required to provide safe, professional, compliant, and compassionate service.

This package includes all four core CEU bundles, totaling 47 CEUs across safety, communication, compliance, ethics, mental health, client behavior, and professionalism—all essential skill sets for field-based collection services.

Originally designed for caregivers and healthcare workers, these CEUs have been updated and customized to directly support collectors, mobile technicians, and healthcare professionals at all experience levels.

WHAT’S INCLUDED — 47 CEUs TOTAL

1. Safety & Infection Control CEU Bundle — 17 CEUs

• Your essential OSHA, PPE, and safety training bundle.
• Includes CEUs in:
• Bloodborne Pathogens
• Standard Precautions
• Infection Control Update
• Hand Hygiene
• TB Update
• Battling COVID-19
• Flu Season Safety
• Drug-Resistant Bacteria
• All About OSHA
• Chemical Hazards
• Handling Biomedical Waste
• Donning & Doffing PPE
• Personal Safety in the Workplace
• Violence in the Workplace
• CPR Update
• Basic First Aid
• Calling 911

2. Professionalism & Communication CEU Bundle — 14 CEUs

• The complete soft-skills and communication training system.
• Includes CEUs in:
• Customer Service in Healthcare
• Handling Complaints
• Effective Listening
• Being Assertive
• Working With Difficult or Combative Clients
• Working With Non-Compliant Clients
• Understanding Special Communication Needs
• Dealing With Family Members
• Managing Anger
• Professional Boundaries
• Workplace Bullying
• Teamwork
• Problem Solving
• Professionalism & Work Ethic

3. Compliance & Documentation CEU Bundle — 8 CEUs

• The core legal and compliance training all collectors must have.
• Includes CEUs in:
• HIPAA
• Maintaining Confidentiality
• Documenting Incidents
• Reporting & Documenting Client Care
• Critical Thinking
• Ethical Dilemmas
• Time Management
• Legal Issues for Healthcare Workers

4. Client Behavior & Mental Health CEU Bundle — 8 CEUs

• Essential for interacting with emotional or vulnerable clients.
• Includes CEUs in:
• Dementia Care Basics
• Understanding Depression
• Understanding Anxiety
• Mental Health Awareness
• Serving Clients With Disabilities
• Cultural Diversity in Healthcare
• Managing Stress
• Trauma-Informed Care

BUNDLE BENEFITS — WHY YOU NEED THIS PACKAGE

This package helps collectors:

✔ Become fully trained, confident & compliant
✔ Communicate better with clients & families
✔ Reduce complaints, conflict, and safety risks
✔ Improve professionalism and customer satisfaction
✔ Perform safe collections in any environment
✔ Strengthen legal compliance & reduce liability
✔ Understand client behavior and emotional responses
✔ Increase employability & contract opportunities
✔ Build a strong reputation with labs & agencies

• WHO THIS PACKAGE IS FOR

Ideal for:

• DNA/paternity field collectors
• DOT & Non-DOT drug testing collectors
• Mobile phlebotomists
• Fingerprinting & I-9 verification techs
• Caregivers, CNAs, PCAs, MAs, LPNs
• CHWs & mobile healthcare workers
• New collectors entering the field
• Independent contractors growing their business
• Agencies needing trained collectors

TOPICS COVERED

The Collector Mastery Package covers:

• ✔ OSHA & Workplace Safety
• ✔ Infection Control & PPE
• ✔ Communication & Professionalism
• ✔ Conflict Prevention & De-escalation
• ✔ Privacy, HIPAA & Confidentiality
• ✔ Documentation & Legal Writing
• ✔ Ethical & Legal Responsibilities
• ✔ Mental Health Awareness
• ✔ Cultural Sensitivity
• ✔ Trauma-Informed Approaches
• ✔ Client Behavior & Emotional Intelligence
• ✔ Personal & Mobile Safety

This is full-spectrum collector education.

LEARNING OUTCOMES

Learners will be able to:

✔ Follow OSHA-level safety during collections
✔ Protect privacy and stay HIPAA-compliant
✔ Communicate clearly with all clients
✔ Handle difficult or emotional client behavior
✔ Recognize mental health and trauma impacts
✔ Document accurately for legal protection
✔ Maintain professionalism in all settings
✔ Respond safely to emergencies
✔ Reduce workplace violence risks
✔ Build trust during sensitive appointments

WHAT YOU RECEIVE

✔ 47 CEU Hours
✔ Completion Certificates
✔ Mobile-friendly training on all devices
✔ Access for 90 days
✔ Digital templates & professional scripts (bonus)
✔ Training delivered via Activated Insights