Description

This CEU teaches how to support clients with disabilities by modifying communication, adjusting your approach, and ensuring accessibility and respect. Disabilities may affect understanding, mobility, speech, or behavior.

Why Collectors Need This:

• DNA and drug testing often involve clients with communication barriers
• Helps prevent miscommunication and frustration
• Ensures respectful, legal, and inclusive service
• Supports ADA-friendly professional behavior

Topics Covered:

• Disability types and communication barriers
• Inclusive communication
• Respectful interactions
• How to offer assistance correctly
• Avoiding discrimination or bias

What You’ll Learn:

• How to adapt instructions
• How to support clients with respect and dignity
• How to avoid misunderstandings
• How to maintain professional boundaries

What You Receive:

✔ 1 CE Hour
✔ Certificate
✔ Mobile-friendly