Description

DNA, drug testing, paternity, and fingerprint clients are sometimes stressed, defensive, or frustrated. This CEU teaches you how to remain professional and safe.

LEARNING OBJECTIVES:

• How to de-escalate tension
• Recognizing verbal & behavioral warning signs
• Staying calm under pressure
• Keeping yourself safe
• Redirecting difficult interactions

WHAT’S INCLUDED:

✔ CEU credit
✔ Certificate
✔ 30 days access